Features of services for residents
When renting a room, we will provide joint guarantee on consignment from residents. We reduce the labor and stress of asking for a joint guarantor of residents, and support smooth occupancy. In the unlikely event that we are unable to pay the rent due to illness or accident, Ells Support will replace the rent to the owner and the real estate company.
Elles Support 4 Features
Feature 1: Appropriate and speedy examination
Our unique system enables speedy examination
Feature 2: Rent is automatically debited
You can pay your monthly rent by automatic debit. There is no need to make
a transfer procedure every month.It can be debited from almost any financial account. Of course, Japan Post Bank and Net Bank are also supported!
* Depending on the content of the contract, automatic withdrawal may not be available.Feature 3: Health consultation service can be used toll-free
Minimum 30 minutes! We will inform you of the results while you are in the store.
* However, it is limited to cases where the necessary documents are complete and identity verification is completed.Feature 4: Available for a wide range of people
Smooth occupancy support No nationality, occupation, or gender relationship!
Many people can use it regardless of nationality, such as foreign nationals, the elderly, and those who have trouble renting rooms, living in Japan and have rent payment ability, and support smooth moving in.
Health consultation service
Health Advisor for You
Our reliable professional staff will answer health and medical consultations free of charge.
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Health and Medical Consultation
Services -
Medical Institution Information
Service -
Medicine 110
Service -
Nutrition and Meal Consultation
Services -
Regular health checkup results consultation
service -
Human Dog Reservation
Service -
Childcare consultation
service -
Home care support and home
helper information service -
Information service for purchasing and renting nursing care products
- How to use
- You can consult at any time and anywhere free of charge (toll-free). Please tell us the contents of the consultation when the phone connection is connected.
・ The operator will connect you to each expert according to the content.
・ We strictly comply with privacy, so please use it with confidence.
If you're late paying your rent
Please refer to the following to contact ELS Support or real estate companies and owners.
I've been notified or
contacted by Ells
Support.- It is possible that you have already done the procedure for rebuilding the
rent. - Please contact Ells Support
- I
haven't heard from
Ells
Support. - Rent replacement may
not have gone
on.
- Please contact the real estate company
and the
owner.
I'm using a collection of Ells Support
(rent
debit)- It is possible that you have already done the procedure for rebuilding the
rent.
Please contact Ells
Support.
Inquiries about rent
Even if the delay in rent payment is expected to be long-term, Ells Support can help residents ensure their debts are not increased and the foundation of their lives is secured.
In the event of an unreachable condition or continued breach of contract, the real estate company or owner may refuse to renew or request the cancellation of the lease agreement.
- About reimbursement and claim (compensation) due to delinquency
- The rent obligation guarantee does not exempt the payment of rent of the subscriber (tenant). If the Company changes the rent, the Company will charge (compensate) the contractor (tenant) for the rent, etc.
In that case, we may charge by adding a separate replacement fee and re-billing administrative fee.
Voice of the customer
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I was hospitalized for a long time due to a traffic accident, so I delinquent my rent, but when I told him that I was willing to pay, he waited. Thanks to that, I was able to avoid losing my residence.
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My job didn't work well and my income became unstable. So when I consulted with Ells Support, they responded kindly and flexibly.
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I was suddenly sick and I left my job, and I was consulted with me because I could not foresee the future. I was most afraid of running out of housing, but I was able to avoid it.
Tenants' Content
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What is rent guarantee?
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Application process
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Frequently asked questions
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Contact Us
Contact Us
For customers with hearing and speech disabilities.
L’s support provides sign language and writing service