About the handling of personal information
In accordance with JISQ15001:2017 Requirements 3.4.2.4 and 3.4.4.3, the Company will announce the following contents.
Purpose of use of personal information
| Type of personal information | Purpose of use | Disclosure classification |
|---|---|---|
| Personal information acquired through consignment work | To perform storage agency work based on consignment from the lessor and management company. | Not disclosed |
| To cooperate in the performance and management of lease agreements and settlement of receivables and obligations after the conclusion of the lease. | Not disclosed | |
| Recruitment applicant information obtained from recruitment agencies, job information sites, and HomeNet Group | For consideration of recruitment and contact. | Not disclosed |
| Contact Center Phone Recording Information | To record service history. To improve our services. |
Not disclosed |
| Agency payment (rent) information DB (LICC) | To use the information when personal information concerning the applicant, etc. is registered by referring to the rent obligation guarantee information handling organization to which the Company is a member. | Not disclosed |
| Surveillance camera video | For crime prevention and safety control measures | Not disclosed |
| Personal information of employees | For payroll, communication, and labor management of employees. | Not disclosed |
| Personal information of job applicants | For recruitment selection and contact. | Not disclosed |
| Personal information acquired by inquiry | To respond to applications and inquiries regarding our business. | Not disclosed |
| Personal information of the guarantee consignee | (1) To determine whether or not a guarantee contract and a lease guarantee agreement can be concluded. (2) To conclude and perform guarantee consignment agreements and lease guarantee agreements. (3) To exercise the right to seek compensation in advance and after the guarantee contract. (4) To contact the Company by telephone, mail, e-mail, etc. in order to introduce products and services of our business partners and contractors. (5) To contact and investigate and analyze by telephone, mail, e-mail, etc. to improve the quality of services. (6) To confirm, respond to, or respond to opinions, requests or consultations. (7) To perform storage agency work based on consignment from the lessor and management company. (8) To cooperate in the performance and management of lease agreements and settlement of debts and obligations after the conclusion of the contract. (9) Provision of personal information to third parties to the extent necessary to achieve the purposes of use described in (1) to (8) above. |
Not disclosed |
| Business partner information | Communication with business partners, performance of contracts, requests for performance, etc. | Not disclosed |
Purpose of use of personal information
1. Where to request disclosure, etc.
For requests for disclosure, etc., please attach the necessary documents to the request for disclosure of personal information, etc., and mail them by mail. When mailing an invoice to us, please use a method that can confirm the delivery record, such as delivery record mail or simple registered mail.
In addition, we would appreciate it if you could write "Personal information invoice in progress" in red on the envelope.
2. Documents submitted for requests for disclosure, etc.
When making a request for disclosure, etc., please fill out all the prescribed matters on the request for disclosure of personal information, etc., and mail it.
3. Identity verification
The Company will verify the identity of the requester for disclosure, etc., and will verify it by telephone. However, if you cannot verify by phone, you may be asked to present a copy of your driver's license, resident's card, health insurance card, etc.
4. Request for disclosure, etc. by an agent
When delegating requests for disclosure, etc. to an agent, please enclose the following documents in addition to the request for disclosure of personal information, etc. (1) Documents (copy) to confirm the identity of the agent
One of the driver's licenses, a copy of the resident's card, or the insured person's card of health insurance card ※Please prepare a copy that
is filled with your permanent domicile.
(2) Power of attorney (Please seal the power of attorney by the person and attach the seal registration certificate of the seal. When the agent is a legal representative such as a person with parental authority, it is also possible to submit documents that show the relationship with the person in question instead of the power of attorney. ）
5. Fees for requesting notification of disclosure and purpose of use
When requesting disclosure of personal information and notification of the purpose of use, a fee of 500 yen (tax included) will be charged for each request. Please enclose a postal money order worth 500 yen with the submitted documents. You are responsible for the fee for the purchase of postal
money order and the postage to us.
Please note that if the fee is insufficient or the fee is not enclosed, we will not be able to notify you of disclosure or purpose of use.
6. How to respond to requests for disclosure, etc.
We will respond in writing to the address on the requester's invoice.
7. Name of authorized personal information protection organization and destination for resolution of complaints
・ Name of authorized personal information protection organization
Japan Information Economy and Society Promotion Association ・ Address For complaint resolution Personal Information Protection
Complaints Consultation Office ・ Address
1-9-9 Roppongi, Minato-ku, Tokyo 106-0032 In Roppongi First Building
, Telephone number
03-5860-7565, 0120-700-779
* Please note that the above is not a contact for inquiries regarding our products and services.
* If we determine that the management of our personal information is not appropriate, we would like you to file a complaint with us first, but if we are not satisfied with our response, you can file a complaint with the "authorized personal information protection organization" described above.
If you have any questions, complaints, or consultations, please contact the following.
Purpose of use of personal information
ELL'S Support Co., Ltd. Business Administration Department
6-8-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
163-6011 Shinjuku Oak Tower 11F TEL:0120-663-220
E-mail:pm_pj@ls-support.co.jp ※We refuse
to send specific e-mail to this e-mail address < Person responsible for personal information > personal information protection manager