Our frequently asked questions
Questions from residents
Questions from the owner
Questions from real estate companies
For residents
Can I pay the rent by credit card?
Monthly rent cannot be paid by credit card.When is the direct debit date for the monthly rent?here.I couldn't pay the rent by the due date. What should I do?If you are transferring your monthly rent to a real estate company or the owner, please contact the real estate company. If you have an invoice or payment slip sent by us, please contact us by phone or inquiry form.
If you are using the direct debit service, please contact us by phone or using the inquiry form.
For owners
When is the remittance date?If you are using a storage agency, the remittance date varies depending on the product plan. Please contact the real estate company first of all, as the remittance date for each contract is described on the remittance statement to the real estate company. If the real estate company cannot confirm, please contact us from the inquiry form. If you report on delinquency report or advance payment invoice, etc., we will send money on the following schedule according to the date of reporting from the real estate company to our company.
| Report date | Remittance date |
|---|---|
| From 1st to 5th, 5th, 5:00 p.m. | Report date and 15th of the same month |
| From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th | Report date and 25th of the same month |
| From 17:00 on the 15th until the end of the month | 15th of the month following the report date |
What should I do if the contractor does not deposit the rent by the deadline?After the real estate company submits a delinquent report and provisional deposit invoice, we will make a transfer. First of all, please tell the real estate company the situation. Please refer to the table below for the remittance date.
| Report date | Remittance date |
|---|---|
| From 1st to 5th, 5th, 5:00 p.m. | Report date and 15th of the same month |
| From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th | Report date and 25th of the same month |
| From 17:00 on the 15th until the end of the month | 15th of the month following the report date |
How do I make dunnings?First of all, I will listen to the contractors. On top of that, we propose a reasonable deposit plan to the subscriber and aim for a situation where the rent can be deposited on time.
In addition, depending on the situation, please be assured that we will cooperate with the attorney's office and respond thoroughly to legal compliance.
For real estate companies
Can I discuss with the contractor about the date of payment of the delinquent rent?If you allow installment payment or extension of payment deadline for rent that did not pay by the contract date under the lease agreement, it will be exempted, so you will not be able to make a transfer. Leave all the discussions with your subscribers to us. In the unlikely event that you have a payment discussion with the contractor, please contact us by phone or via the inquiry form to confirm the status.
What documents do I need when submitting the guarantee consignment application form?Please submit the following documents when applying. ・ Guarantee consignment application form
, contract contents advance instruction manual , personal information handling consent form , identity verification document Depending
on the content of the
application, we may request the submission of other documents for examination.
I want to confirm the withdrawal result.Please contact us after the date of the withdrawal result. Please check here for the date on which the monthly withdrawal results are found.
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Services for real estate companies
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